SJ is Building a Future-Proof IT Platform with Iver 

SJ faced a comprehensive modernisation of its digital environment. To succeed, more than a traditional IT supplier was required – SJ sought a partner capable of taking end-to-end responsibility and working in close integration with its own IT organisation. Since 2022, Iver has played a central role in this journey and is today a strategic partner in SJ’s ongoing digital transformation. 

The collaboration began with the delivery of digital workplace services as a managed service, but has grown in line with SJ’s increasing digital ambitions. Today, Iver is responsible for a broad end-to-end delivery, including digital workplace services, service desk, and IT operations, as well as active support in the migration from traditional data centre operations to cloud-based operations in Microsoft Azure. 

Iver works closely and fully integrated with SJ’s IT department, with shared ways of working, full transparency, and a clear “one team” approach. Together, the organisations are building a stable, flexible, and future-proof IT platform that enables SJ to ensure high availability in daily operations while also driving innovation for the future of rail travel.

Henri Caddeo, CIO, SJ: 
“SJ’s move to the cloud has been a successful and decisive milestone for us. With Iver, we have also found a partner that, in an integrated way, enables us to further develop our DevOps processes. This gives us the power to innovate faster, become more agile, and deliver a seamless experience – this is the new platform for the future of rail travel.”

Challenge

SJ operates in an environment where IT is directly business-critical. Thousands of employees depend on functioning digital tools, while the organisation places high demands on availability, stable operations, and rapid support – 24/7, all year round. At the same time, SJ faced the need to modernise its technology platform. Traditional data centre operations needed to be gradually replaced by a more flexible and scalable cloud platform, without any tolerance for disruption or downtime during the transformation journey. 

The challenge was therefore not only technical, but about executing a large-scale transformation where operations, user support, and development needed to work seamlessly together – with a partner capable of taking end-to-end responsibility and working side by side with SJ’s internal IT organisation.

Solution

Iver has established a close and long-term partnership with SJ, where the delivery is fully integrated with SJ’s IT operations. The teams work as a single organisation, with shared processes, continuous dialogue, and full transparency in both planning and execution. Iver’s scope includes digital workplace services for SJ employees in Sweden and Norway, including devices, mobile equipment, and lifecycle management. The delivery ensures a modern, mobile, and stable working environment across the organisation. In addition, Iver is responsible for the service desk, including Major Incident Management, providing SJ with qualified user support and rapid incident handling 24/7. 

A key part of the collaboration is Iver’s active role in SJ’s cloud migration journey. Iver supports the transition from traditional data centre operations to Microsoft Azure and is responsible for the migration, operations, and management of applications and databases in the cloud. Through standardised cloud services, established onboarding methods, and close collaboration with SJ’s IT teams, a controlled and business-critical transition towards a more flexible and scalable IT platform is enabled. 
Beyond operational delivery, Iver also provides ongoing advisory services and technical expertise within Azure and DevOps, enabling SJ to evolve its IT environment in line with business needs.

Results

The collaboration with Iver has provided SJ with a stable and unified IT platform where operations, support, and development are closely aligned. Through the tight integration between Iver’s teams and SJ’s IT organisation, SJ has gained a partner that not only operates services but also continuously drives improvements and development over time. 
The migration to Microsoft Azure has increased flexibility and laid the foundation for continued digital innovation, while the user-facing services – digital workplaces and service desk – ensure high availability and a smooth day-to-day experience for SJ employees.